This blog started as a project for one of my journalism classes. While doing research for that project, I came across a Charlie Rose interview with J. Crew’s CEO, Millard “Mickey” Drexler. In that interview Mr. Drexler talked about his conviction that even the CEO of a company should be accessible. If a customer had an issue with a product, he should be able to talk to someone who actually had the ability to deal with the situation.
Of course, I have never been one to take people for their word. So I sent an email to “Contact Us” at J. Crew to put Mr. Drexler’s promise to the test and to see if I could ask him some questions for my project. I explained who I was, the project, and asked him some questions for the blog. Four days later, when I received an email in response, I was ecstatic.
“Hi Summer – received your email from Contact Us – thanks much for your interest – appreciate you being a “J.Crew fanatic and dedicated customer” – would love to help out – please give me a number where I or my partner Tracy Crane can give you a call to find out a little bit more about the project –
|The J. Crew Men's Shop|
|Employee at a J. Crew store|